Frequently Asked Questions: 

Can you set up our store to fit our brand standards?

Yes. Our platform allows for unique branding and design changes to match your brand identity. We encourage to go as retail as possible.

Can you handle shipping and fulfillment?

Absolutely. Orders placed are automatically queued for printing, picking, and packing—ensuring a smooth and efficient process.

Can you integrate your web store with our ERP?

We offer custom integrations, from SSO to Punchout Catalog support. If there’s a tool you rely on, we can likely connect to it.

What is the minimum order quantity?

Our platform supports both single-item purchases and bulk orders. Any minimums generally depend on the products you select and whether they’re pre-stocked or made-to-order. We’ll work with you to find the most cost-effective approach.

Can we store our own packaging at your facility?

Absolutely. We encourage clients to store their branded packaging materials in our warehouse. This way, each order is assembled and shipped with your distinct branding—enabling a seamless, on-brand experience for recipients.

How long does it take to ship products from the store?

Shipment times vary based on whether it’s on-demand or in inventory. In most cases, stocked items ship within 24 hours, while Print-On-Demand items or custom kits may require 7-10 days.

Can we manage departmental budgets within the web store?

Yes. You can set monthly or quarterly spending limits for each department or team. This ensures everyone has access to the items they need while staying aligned with your company’s financial goals.

What is your return policy?

If a recipient needs a different size or encounters a defect, they can initiate the process through our customer service team. We’ll arrange replacements or refunds with minimal effort for you.

Have other questions? Need more information?